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The iGetter for Windows FAQ's:

General questions

1. Are there any other options that I could set manually?
2. Does iGetter support Socks firewalls?
3. How to load iGetter minimized at Windows startup?
4. Can iGetter scan finished files for viruses?
5. Where is the iGetter profile folder located?
6. Can I use a username and password in the URL?

Browsers

1. What browsers does iGetter support?
2. How to send a URL to iGetter that was not intercepted by iGetter automatically?
3. How to avoid iGetter click catcher for a particular URL?
4. Internet Explorer "Save As" dialog disappears. Why?

Bugs

1. I think I found a bug, what should I do?

Error Messages

1. The FTP Proxy returns an authentication error?
2. Network error 268435556 ?
3. Network Error 61 ?
4. Network error 64 ?
5. The total file size grows every time iGetter resumes it?
6. iGetter finished my download, but the file is too small (less than 10K)?
7. 401 Bad authentication error?

Other

1. The question I'm looking for is not here. What should I do?
2. Can I put iGetter available for download on my site or link to the Presenta's site?

General questions

A: Since v2.6 you can use the following additional options in the iGetter_Prefs.xml file located in the "%APPDATA%\iGetter" folder (click on the Windows "Start" button, select "Run..." and type in: %APPDATA%\iGetter):

Options that you can put after the " <Dlg>" tag:

//Turn Target Icon transparency off
<IconT>0</IconT>

//Minimize the main window on close
<CloseX>0</CloseX>

//Select History after completion - on
<SelH>1</SelH>

Options that you can put after the " <iGetter>" tag:

//File extensions that Site Explorer will process and show in the HTML preview
<SiteDir> htm , html , php , php3 , php4 , php5 , phtml , jsp , jhtml , js , shtm , shtml , stm , shtm , ssi , asp , aspx , vbs , inc , cgi , lasso , cfm , cfc , cfml , vtm , vtml , wml , pwml , xhtml , htc , xml , rss , m , do , adp , py , md5 , msg ,</SiteDir>

//Windows Media Player and QuickTime extensions that iGetter will show in the History media preview
<MediaExt> avi , asf , wm , wma , wmv , wmd , ogg , ogm , mkv , mka , asx , wax, m3u , wpl , wvx , wmx , dvr-ms , mid , rmi , midi , ape , mpeg , mpg , m1v , mp2 , mpa , mpe , ifo , vob , wav , snd , au , aif , aifc , aiff , wma , mp3 , jpg , jpeg ,</MediaExt>
<MediaQTExt> qt , qtl , mp4 , 3gp2 , 3g2 , sdv , 3gp , adts , aac , cdda , amc , caf , gsm , pntg , pict , qtif , sdp , 3gpp , mov , dif , dv , mac , pct , pic , pnt , qht , qhtm , qti , sd2 ,</MediaQTExt>

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A: Yes. iGetter supports Socks firewalls versions 4, 4a and 5. For Socks 5 iGetter uses Basic authentication.

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A: You can create a shortcut of iGetter (C:\Program Files\iGetter) to your Desktop (installer puts one by default).

1. Right-click on the iGetter shortcut and select Properties.
2. Choose Run: Minimized.
3. Drag and drop the shortcut to the Start menu -> Programs -> Startup.

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A: iGetter lets you choose the virus scanner program that you have on your computer. You may select the program at the iGetter Options, "Advanced" panel.

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A: iGetter stores the downloads, history and preferences data files in one of the following locations:

Windows 2000, XP	C:\Documents and Settings\<UserName>\Application Data\iGetter
Windows NT	C:\WINNT\Profiles\<UserName>\Application Data\iGetter
Windows 98, ME	C:\Windows\Application Data\iGetter

When you reinstall Windows or move iGetter on another machine you can backup and restore the iGetter profile folder to keep your current preferences, downloads and history lists.

If you don't see the "C:\Documents and Settings\<UserName>\Application Data" folder, open your Windows Explorer and choose menu Tools, Folder Options. Now select the View tab panel and turn on "Show hidden files and folders" option as shown bellow:

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A: iGetter will accept URLs with the following format:
http://username:password@www.xxxx.com/...
ftp://username:password@ftp.xxxx.com/...
Please, avoid using slashes "/", at signs "@" or colons ":" in passwords.
The best way to use username and password for FTP and HTTP servers is to enter them at the iGetter Options, "Site Manager" panel or individually at "New Download" (Ctrl+N) window, Advanced tab panel.

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Browsers

A: Currently, iGetter integrates with Internet Explorer 5.0 or later, Firefox, Netscape, Mozilla and Opera catching mouse clicks of hyperlinks.

In addition, iGetter integrates with Internet Explorer, Firefox and Mozilla, through a contextual menu for hyperlinks. Just choose "Download with iGetter" or "Download all with iGetter" on a download link or entire web page.

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A: Just hold CTRL+ALT keys when clicking on a download link in your web browser and iGetter will intercept this URL in all cases. Alternatively, you can use the browser's contextual menu function "Download with iGetter".

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A: Just hold the CTRL key down when clicking on a download link in your web browser and you will skip iGetter to your browser's save as dialog.

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A: This problem may occur if you've installed Netscape 8 and if you use the iGetter "Integrate with Internet browsers" Tools menu function. This is caused form a bug in Netscape 8 which causes Internet Explorer to register all Netscape 8 plugins to IE and thus breaks Internet Explorer functionality. We mailed the bug both to Netscape and Microsoft. You can read more here.

Workaround:

1. 1. Uninstall Netscape 8

   2. START->RUN

   1. Type: regedit
   2. Hit ENTER
   3. Navigate to the following:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Plugins\Extension

   4. Highlight and right-click the nodes which default values are "iGetter Plug-in" (i.e. "zip") and select delete.
   5. Restart Internet Explorer

OR

2. Locate "C:\Program Files\Netscape\Netscape Browser\plugins " folder and delete all "npiget*.dll" files. Now, run regedit.exe and delete all extensions registered at:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension
   

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Bugs

A: Please see the Bugs section of iGetter FAQs for this bug. If it isn't there you may visit our bugs report page for iGetter here.

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Error Messages

A: If you have filled out the FTP Proxy User Name/Password fields in the iGetter options, Proxy panel, iGetter will use the 'User after logon' authentication method. If not, iGetter will use 'User without logon' method.
If the FTP proxy returns authentication error, you may ask the server administrator to enable one of these authentication methods. Also, you may try checking your FTP Proxy User Name/Password to make sure you have filled in the proper fields.

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A: Network error 268435556 means: "Operation timed out. Server not responding."

This error may occur if you have set to 0 the "Timeout connection attempts after '#' sec." option at the iGetter Options, Connections panel. This option determines how long iGetter to wait for a response (by default it is 60 sec.).

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A: Network error 61 means "Connection refused". This error may appear in two cases. First if you use a Socks proxy enter the authentication info in the iGetter Options, Proxy panel. Second, your network connection is not configured properly or there is a firewall blocking iGetter to connect the Internet. Also, if you use a modem verify that you've connected your modem to the Internet first or set on the "Redial if disconnected" iGetter Tools menu function.

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A: Network error 64 means: "Host is down - a socket operation failed because the destination host is down. A socket operation encountered a dead host. Networking activity on the local host has not been initiated". This error occurs mainly if the timeout is reached.

There are several reasons for this error:

1. The destination host is really down. To check if this is true try to download http://www.igetter.net/downloads.html. If you receive the same error skip to the next point.

2. Check if you haven't blocked iGetter with a firewall.

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A: Some FTP servers respond incorrectly to ftp commands for resuming.
iGetter sends a REST 1 to see if the server supports resuming, then sends the REST 'numbytes' to resume at the right point. Some servers don't handle the second REST command.
If this problem occurs, see if you can find the same file on a different server.

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A: Some HTTP servers return error messages in the form of an HTML page instead of in the HTTP Header response.
iGetter copes with this problem checking the date and size of the started real file, however, in such cases the first attempt to download your file will fail. If this problem occurs try to restart the download.

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A: There are several possible reasons for such an error:

1. Check your User Name and Password in the "Item Settings" dialog, Advanced tab panel.

2. If you use a HTTP proxy, check the proxy user name and password at iGetter Options, Proxy panel.

3. iGetter uses Basic HTTP Authentication, but your HTTP Server or Proxy doesn't support this method of authentication. If this is the case, try asking the administrator of the server to enable Basic authentication for you.

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Other

A: Try the iGetter Forums for more answers. If you are a registered user of iGetter contact us directly using this form.

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A: Yes, you can. Just choose one of the links here.

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