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The iGetter for Mac FAQ's:

General questions

1. How do I uninstall iGetter for MacOS X?
2. Does iGetter support Socks firewalls?
3. Can iGetter scan finished files for viruses?
4. Can I use a username and password in the URL?

Browsers

1. My browser doesn't restore after uninstalling iGetter?

Bugs

1. I think I found a bug, what should I do?

Error Messages

1. The FTP Proxy returns an authentication error?
2. The total file size grows every time iGetter resumes it?
3. iGetter finished my download, but the file is too small (less than 10K)?
4. The HTTP server returns a 'Bad authentication' error?

Other

1. Can I put iGetter available for download on my site or link to the Presenta's site?

General questions

A: To uninstall iGetter from your Mac you have to use the uninstaller located in the iGetter application folder or if you don't plan to use Internet Explorer anylonger you can manually remove the following files:

<Home folder>/Library/Internet Plug-Ins/iGetter Plugin
<Home folder>/Library/InputManagers/iGetterIMBundle
<Home folder>/Library/Contextual Menu Items/iGetterCMPlugIn
<Home folder>/Library/Preferences/iGetter
<Home folder>/Library/Application Support/iGetter
<Applications folder>/iGetter

See also the My browser doesn't restore after uninstalling iGetter? answer.

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A: Yes. iGetter supports Socks firewalls versions 4, 4a and 5. For Socks 5 iGetter uses Basic authentication.

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A: iGetter lets you choose the virus scanner program that you have on your computer. You may select the program on the 'Advanced' tab panel in Preferences.

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A: iGetter will accept URLs with the following format:
http://username:password@www.xxxx.com/...
ftp://username:password@ftp.xxxx.com/...
Please, avoid using slashes "/", at signs "@" or colons ":" in passwords.
The best way to use username and password for FTP and HTTP servers is to enter them on 'Log In' tab panel in Preferences window.

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Browsers

A: Since version 1.6 of iGetter the 'Integrate with Internet browsers' function is switched off by default.
To restore your browser just turn off the iGetter "Integrate with Internet Browsers" Tools menu option.
If you've removed iGetter without turning off the integration function of iGetter you must start the iGetter browser plug-in uninstaller included in the iGetter application folder. Alternatively, if you don't plan to use Internet Explorer anylonger you can just remove the following files:

<Home folder>/Library/Internet Plug-Ins/iGetter Plugin
<Home folder>/Library/InputManagers/iGetterIMBundle
<Home folder>/Library/Contextual Menu Items/iGetterCMPlugIn

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Bugs

A: Please see the Bugs section of iGetter FAQs for this bug. If it isn't there you may visit our bugs report page for iGetter here.

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Error Messages

A: If you have filled out the FTP Proxy User Name/Password fields in Internet Config, iGetter will use the 'User after logon' authentication method. If not, iGetter will use 'User without logon' method.
If the FTP proxy returns authentication error, you may ask the server administrator to enable one of these authentication methods. Also, you may try checking your FTP Proxy User Name/Password to make sure you have filled in the proper fields.

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A: Some FTP servers respond incorrectly to ftp commands for resuming.
iGetter sends a REST 1 to see if the server supports resuming, then sends the REST 'numbytes' to resume at the right point. Some servers don't handle the second REST command.
If this problem occurs, see if you can find the same file on a different server.

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A: Some HTTP servers return error messages in the form of an HTML page instead of in the HTTP Header response.
iGetter copes with this problem checking the date and size of the started real file, however, in such cases the first attempt to download your file will fail. If this problem occurs try to restart the download.

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A: There are several possible reasons for such an error.
First, check your User Name/Password on the 'Log In' tab panel in the Preferences.
Second, if you use a HTTP proxy, you may check User Name/Password in the 'Authentication HTTP Proxy' on the 'Proxy' tab panel in Preferences.
The last reason may be that iGetter uses Basic HTTP Authentication, but your HTTP Server or Proxy doesn't support this method of authentication. If this is the case, try asking the administrator of the server to enable Basic authentication for you.

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Other

A: Yes, you can. Just choose one of the links here.

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